FAQs

Frequently Asked Questions

Here you’ll (hopefully) find answers to all your questions about Sokke and our products.

And if you don’t find what you’re looking for: Give us a call at +41 43 588 08 95 or send us an email at info@sokke.love

🧦 About Sokke

How can I contact Sokke?

Via the inquiry form, our website, or by email. You’ll get personal advice from our team after reaching out.

How do I get started?

Just use our request form. Upload your logo – and you’ll receive your first design and quote within 24 hours.

Why custom socks?

Socks are wearable brand ambassadors – combining function with visibility. Perfect for:

  • Employee gifts
  • Client giveaways
  • Event merch
  • Impactful corporate branding

Why should I order from Sokke?

  • 100% custom design with your logo
  • Knitted, not printed – durable & premium
  • Made in Europe (🇵🇹 Portugal)
  • Free 3D design preview
  • Delivery in 4–6 weeks
  • Minimum order: just 100 pairs

Where is Sokke based?

Sokke is a project by relate brand group, headquartered in Switzerland. Production takes place in Portugal and partially in Poland.

Who is Sokke?

Sokke is your go-to provider for high-quality, custom-knitted socks – perfect for giveaways, teams, clients, and events. Designs are not printed – they’re knitted directly into the fabric for long-lasting quality.

📦 How to order

Can I get a sample of my own design?

Not required, but possible for CHF 275.–.

Fee is credited for orders of 1,000+ pairs.

Can I order a sample first?

✅ Yes! Order a sample sock here for just CHF 9.90 – credited toward your full order.

Can I order fewer than 100 pairs?

❌ Sorry, no. For production reasons, we can’t go below 100 pairs.

What’s the minimum order?

100 pairs per design and size

What do I need to get started?

  • Your logo (preferably vector or PNG)
  • A rough idea or inspiration
  • Desired quantity and sock type

🎨 Design

What if I want to change the design?

We’ll include any requested changes in the final layout.

Your approval is required before production starts.

How long until I get a design preview?

You’ll receive a free 3D mockup within 24 hours.

What’s technically possible?

  • Toe, heel & cuff → one solid color only
  • Fine logos → may need adjustments to be knittable
  • We’ll review every design with you

Can I send my own design?

✅ Absolutely. Upload your design or use our templates.

How many colors can I use?

Max. 6–7 yarn colors per design.

For accurate results, provide Pantone references.

Can I print photos on socks?

❌ No – Sokke socks are knitted, not printed.

Photos or gradients are not possible.

Where can I upload my logo?

Right in the inquiry form.

🧵 Production

Is express production available?

✅ Yes – for an extra fee:

  • Express production & shipping: CHF 250.–
  • Express shipping only: CHF 125.–

How long does production take?

4–6 weeks after payment, plus shipping (~1 week).

Where are the socks made?

Main production is in northern Portugal. During peak times, we also produce in Poland.

📏 Größen & Materialien

What’s the difference between Classic and Sports Socks?

Sports Socks have a cushioned sole and ribbed shaft – perfect for active use.

What materials are the socks made of?

  • Classic & Sneaker Socks:80% cotton / 18% polyamide / 2% spandex
  • Sports Socks:75% cotton / 20% polyamide / 5% spandex

All yarns are Oeko-Tex certified.

What sizes are available?

  • Standard: One Size (EU 38–45)
  • On request: women’s, men’s, and kids’ sizes (100 pair minimum per size)

🎁 Samples & Packaging

What packaging options are available?

  • Label tags: CHF 0.80
  • Wrap bands: CHF 0.80
  • Gift boxes: CHF 3.10

Can I order a sample kit?

✅ Yes – see & feel the quality with our [Sample Kit](https://sokke.love/product/sample-kit/)

CHF 9.90 per sock – **free shipping**, credited on full order.

💳 Prices & Payment

When is payment due?

After you accept the offer.

Production only starts after payment is received.

What payment methods are accepted?

  • Bank transfer in advance
  • In some cases: payment after delivery (for returning customers)

Do you offer discounts?

✅ Yes – volume discounts starting at 200 pairs.

Up to 64% savings for large orders!

How much do the socks cost?

Depends on sock type, quantity, and packaging.

Example pricing for Classic socks (CHF):

Quantity Price/pair
100 CHF 11.80
500 CHF 6.75
1000 CHF 6.08

🚚 Shipping

Do I get tracking info?

✅ Yes – you’ll receive a tracking number upon dispatch.

Do you ship internationally?

📦 Yes, worldwide!

Multiple delivery addresses possible (extra charge from CHF 55.–).

How long until I get my socks?

Total timeline:

  • 4–6 weeks production after payment
  • +1 week shipping→ Approx. 5 weeks total

📣 Other

Are the socks sustainable?

✅ Yes – we use Oeko-Tex certified cotton, local production, and durable materials.

What if something goes wrong?

Contact us directly – we’ll assess the issue (colors, design, delays).

Depending on the case, we’ll offer:

  • Replacement production or
  • Partial refund / discount